Service & Support
A resource listing to aid you in technical service and support issues.
When it's time to call support, use these technical resources.
Let Microsoft guide you to the best resources to help you. Self support options include Product Support Centers, Knowledge Base search, Microsoft Newsgroups, and Online Training Sessions (Support WebCasts). You will also find software updates, Service Packs, patches, device drivers, and downloadable Microsoft products.
Novell has a comprehensive set of free and paid support options. Free support options include Knowledgebase search, product support forums, the Beta Program, product updates (patches and fixes), product tips and tricks (Cool Solutions), documentation, product-specific online support, and Novell Products Support Life Cycle.
Use Cisco's Technical Assistance Center (online tools, services, documentation, escalation resources), Software Center (download software updates for Cisco products), Service & Support Solutions, and the Service Contract Center (view contract information or order new services online).
Dell Support (support.dell.com) has been recognized as one of the ten best support sites. Support options at this award-winning site include personal or end user (Home and Home Office/Small Business) support and Premier (Medium and Large Business/Federal Government/Provincial Government/Education/Healthcare) support. The consumer support site (personal or end user) is easy to use and is tailored to meet the needs of the personal or end user who is seeking basic support information.
Hewlett-Packard has a directory of support information organized by product line. Additional resources include driver downloads, software updates and patches, U.S. local authorized support providers, replacement parts, and web-based troubleshooting.
Get technical help for Intel products by quickly locating product information. You can search by keyword or Intel product family, find downloads (software, drivers, and utilities), and even locate spare parts and accessories for your Intel products.
Seagate provides disc support, tape support, warranty support (warranty validation, return procedures, data recovery) , and software support (contacts for specific backup software). Disc support includes the DiscWizard Installation Software designed to simplify disc installation and setup. Tape support include the SeaTools Diagnostic Software designed to troubleshoot most Seagate hard drive issues.
Online Customer Support for Iomega at Lenovo provides an easy graphical procedure to select a product category and specific product as well as software.
Palm provides numerous technical support options. Quickly and easily locate Palm setup and support guides via step-by-step interactive assistance. Visit the Knowledge Library to find quick answers for the top questions or enter your own question. You can also read support news, download software updates, locate replacement parts, perform product registration, and even submit an e-mail support request.
Xerox provides valuable online technical support for Xerox products. You can perform a quick search by product name or serial number. You can also get drivers and downloads, review general support questions, view or download product documentation (manuals, reference guides, other electronic documentation), and more.